PH Pearl Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy applies to the PH Pearl platform accessible at phpearl.best and all services, features, and products offered through it. It governs how PH Pearl collects, processes, stores, shares, and protects the personal information of registered members and visitors in the Philippines.

By registering an account on PH Pearl or by continuing to use the platform after this policy is published, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here.

PH Pearl takes data privacy seriously – not just because it is required by Philippine law, but because our members trust us with sensitive personal and financial information. That trust is something we actively work to earn and maintain every day.

PH Pearl protects the personal data of Filipino members across every region of the country.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, PH Pearl acts as the data controller for all personal information collected through the phpearl.best platform. This means PH Pearl determines the purposes for which personal data is processed and the means by which that processing is carried out.

PH Pearl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy obligations. You may contact the DPO with any data-related concerns using the contact details provided in Section 13 of this policy.

3. What Data We Collect

PH Pearl collects only the personal data that is necessary to operate the platform, comply with our regulatory obligations, and deliver the best possible experience to Filipino members. The categories of data we collect include:

4. How We Collect Your Data

PH Pearl collects personal data through several channels, all of which are disclosed here:

• Registration form: When you create your PH Pearl account, you provide your name, email address, date of birth, mobile number, and residential address directly.
• KYC verification: When you submit identity documents and payment method verification to complete account verification before your first withdrawal.
• Deposit and withdrawal transactions: Payment details are collected when you add a payment method or initiate a transaction on PH Pearl.
• Platform activity: Betting history, game sessions, login events, and interaction data are collected automatically as you use the PH Pearl platform.
• Customer support: If you contact PH Pearl's support team via live chat or email, the content of those communications is stored.
• Cookies and similar technologies: Technical and analytics data is collected passively through cookies and device identifiers when you browse phpearl.best. See Section 7 for more detail.
• Third-party payment providers: When you use GCash, Maya, or a bank to transact with PH Pearl, those providers may share transaction-confirmation data with us for verification purposes.

PH Pearl handles all payment and personal data with the highest security standards.

5. Why We Use Your Data

PH Pearl uses your personal data for specific, legitimate purposes only. The table below maps each use case to its legal basis under the Data Privacy Act of 2012:

6. Data Sharing and Third Parties

PH Pearl does not sell your personal data. We share data with third parties only when it is necessary to provide our services, meet a legal obligation, or protect the integrity of the platform. The categories of third parties who may receive your data are:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet operators, and Visa/Mastercard processing networks – to facilitate your transactions.
• Identity verification providers: KYC and age-verification service providers who process government ID data to verify member identity before withdrawal.
• Game software providers: JILI, Pragmatic Play, PG Soft, and other licensed game providers receive session identifiers to deliver game content and ensure fair play. Full identity data is not shared with game providers.
• Fraud and AML compliance partners: Service providers that assist PH Pearl in detecting money laundering, fraudulent activity, and multi-accounting.
• Analytics and technical providers: Platform performance and analytics tools that help PH Pearl understand how the site is used and where improvements can be made. These providers receive anonymised or pseudonymised data only.
• Regulatory authorities: Philippine government agencies and regulators where disclosure is required by law, court order, or regulatory investigation.

All third-party service providers engaged by PH Pearl are required to process personal data only for the specific purposes agreed and in accordance with applicable privacy laws. PH Pearl conducts due diligence on partners handling member data.

PH Pearl operates transparently within Philippine regulatory frameworks, keeping your data secure.

7. Cookies and Tracking Technologies

PH Pearl uses cookies and similar technologies to operate core platform functions, improve user experience, and gather anonymised analytics. When you visit phpearl.best, the following types of cookies may be set:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and remember your account state. You cannot opt out of these without disabling the platform entirely.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your PH Pearl experience.
• Analytics cookies: Collect anonymised data about how members use the platform – which pages are visited, how long sessions last, and where members encounter issues. This data is used solely to improve PH Pearl.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other malicious use of the platform.

You can manage cookie settings through your browser. Please note that disabling certain cookie types may affect platform functionality. Detailed cookie settings are available from the cookie banner displayed on your first visit to phpearl.best.

8. How We Keep Your Data Secure

PH Pearl implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. Key measures include:

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that may put members at significant risk, PH Pearl will notify affected members and the National Privacy Commission within 72 hours of becoming aware of the breach, in line with legal requirements.

9. Data Retention

PH Pearl retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The general retention periods we apply are:

• Active account data: Retained for the duration of your membership at PH Pearl.
• Transaction records: Retained for a minimum of five years after the transaction date, in compliance with anti-money laundering regulations.
• KYC and identity verification documents: Retained for five years from account closure or the date of the last transaction, whichever is later.
• Communication records (support chats, emails): Retained for three years after the communication date.
• Betting and game activity logs: Retained for three years from the date of the activity.
• Responsible gaming records: Retained for five years from account closure to support any future reinstatement assessment.
• Analytics data: Anonymised and aggregated after 12 months; non-anonymised analytics data is deleted within 24 months.

After the applicable retention period expires, PH Pearl will securely delete or anonymise your personal data so that it can no longer be associated with you. Deletion processes are logged for audit purposes.

10. Your Data Rights

Under the Data Privacy Act of 2012, Filipino members of PH Pearl have the following rights regarding their personal data. These rights are real and PH Pearl has processes in place to honour all valid requests:

To exercise any of these rights, contact the PH Pearl Data Protection Officer at privacy@phpearl.best. PH Pearl will acknowledge your request within five business days and complete the action within 30 calendar days. Complex requests may require up to 60 days, in which case we will notify you of the extension.

11. Minors

PH Pearl's services are strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under 18 years of age. If PH Pearl discovers that a member has registered while under the legal age, the account will be immediately closed, deposits returned, and all associated data deleted in accordance with this policy.

12. Changes to This Privacy Policy

PH Pearl may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Send a notification to the email address registered to your PH Pearl account.
• Display an in-platform notice for a period following any material update.

Continued use of PH Pearl after the effective date of any updated Privacy Policy constitutes your acceptance of the updated version. If you do not agree with any material change, you may request account closure and data deletion before the updated policy takes effect.

We recommend bookmarking this page and reviewing it periodically. The current version is always available at phpearl.best/privacy-policy.

13. Contact Us About Privacy

If you have any questions, concerns, or requests related to how PH Pearl handles your personal data, please reach out to our Data Protection Officer directly. We aim to respond to all privacy inquiries within five business days.

You may also visit the FAQ page for common questions, or review the Terms and Conditions for the full rules governing your PH Pearl membership.